FAQ (Frequently Asked Questions & Answers)

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2. Troubles >>2-6 A message “Authentication was unsuccessful” is displayed.

A message “Authentication was unsuccessful” is displayed.


This error is displayed when a user enters incorrect information.
The following cases may be the cause.

- The user ID and the password are both incorrect.
- The user ID is correct but the password is incorrect.
- The password is correct but the user ID is incorrect.

*Refer to the help desk in EBARA CORPORATION for information on whether a user has been registered or not.